Redeem a loyalty reward using Token Explorer
With Token Explorer, you can view token information, along with Loyalty Rewards that have been associated with it. You can also redeem Loyalty Rewards using your token.
To view and redeem Loyalty Rewards, do the following:
1- Connect to Token Explorer
1A - Navigate to Token Explorer. Go to the PicoNext Token Explorer at https://connect.piconext.com/ using the device that has your digital wallet installed.
1B - Connect wallet. Connect a digital wallet by pressing Connect Wallet. This will display all the digital tokens in your wallet
Troubleshooting
- No digital wallet. If you don't have a digital wallet, like Metamask or Coinbase, you will need to download one, and have your Web3 token sent to the wallet's account address. Supported wallets can be found at the article Get a digital wallet
2 - Navigate to the token
2A - View token details. In Token Explorer, you can view all the tokens associated with your wallet address. Tap on the token to view more details about it, including its title, description, and media.
Troubleshooting
- Can't find the token. If you can't find a token, it may be due to one of the following issues
- Wrong network. Ensure the network in the digital wallet app has been set to the same network that the token has been minted on. For example, if the token has been sent using the Polygon Mainnet network, ensure that the wallet is set to the Polygon network. Note that by default Metamask does not have Polygon networks pre-installed. To add Polygon to a Metamask wallet, see the article Adding Polygon networks to your Metamask wallet
- Wrong address. The token may have been sent to a different wallet address than the one you're using. You may need to connect with a different wallet address that the token may have been sent to. Or you should contact the token provider to send the token to the correct address.
3 - Redeem a reward
3A - View and find rewards. The rewards associated with a specific token will display below it in the Rewards tab. When they're ready to redeem a specific reward, you can tap the Redeem button.
3B - Verify token. When you tap on Redeem, a redemption page verifies if you hold the correct token, and if you're within the redemption rules for your reward (for example, if you have redeemed it before).
- Valid token to redeem. If you're eligible to receive the reward, you'll see a QR code or a coupon code
- Invalid token to redeem. If you're NOT eligible to receive the reward, you'll see an error message (for example, the reward is expired, or has been previously redeemed)
3C - Redeem reward. Valid rewards will display either a QR code or a coupon code. The redemption screen may also display additional instructions (like a Web site to redeem the coupon code on, or on-site instructions)
- QR code rewards. To redeem a QR code reward from a user, the reward provider will scan the QR code, which will mark the reward as redeemed.
- Coupon code rewards. To redeem a coupon code reward from a user, enter the coupon code according to the instructions from the rewards provider.
Troubleshooting
- The reward doesn't display under the token. If you can't find a specific reward underneath the token, it may have expired, or it may have not been associated correctly with the token. Contact the token provider to have them fix the error.
- Error message when verifying the token. If you receive an error message, the token may have been redeemed previously, or it may be expired. For other errors, you may need to contact the token provider (the company who provided you the reward).